Contact Us
If you have a problem with your order many popular questions can be answered on our FAQ page and Hays Page so best check here first.
Delivery Problem /or Status?
If your delivery hasn’t arrived when you expected the information should be here on the ParcelForce TRACKING PAGE. This updates all the time and will give you a delivery slot when assigned. To do this you need to enter the Consignment Number. (usually 14 digits) It’s worth noting we send out on a 24 hour service with ParcelForce but we do notice this doesn’t always work out and can take a little longer.
Sometimes multiple packs get split up resulting in one arriving the following day. There’s no harm in telling us and we will keep an eye on it.
PLEASE TRY THESE OPTIONS FIRST BEFORE YOU CONTACT US.
We can be contacted by filling in the form or by clicking the contact email contact@dustfreehay.co.uk
We don’t take phone calls any longer due to the noisy environment we work in but will respond to emails quickly.