Terms and Conditions

ONLINE SHOPPING has become a way of life after the pandemic and the convenience and good delivery services we have these days makes it a very practical way to purchase, however its not quite like going to a shop in person, the distance separating the buyer from the seller has implications that need to be taken into account and understood and we ask you to read and agree to the terms of supply below before you purchase from us.

 

 

  • Hay is not the same as last time. Hay is a natural product and our stocks change as we use from different fields, this means there’s going to be a little variation in texture colour and smell that is beyond our control however we do try and maintain a standard as honestly as we can.
  • My animal won’t eat the hay. It’s understandable that if your animal won’t eat the hay you may jump to the conclusion there is something wrong with, we take great care with our quality control to make sure what we send out is the best available and are aware of just how picky some animals can be, it doesn’t mean there is something wrong with the hay, they may just be off it and usually after a couple of days there happy to munch away. The hay is baled up only a couple of days before its sent out so we are able to check exactly what is going out, we want you to be happy and buy again but it’s impossible for us to guarantee it will be eaten although in most cases it usually is.
  • We aim to remove just about all the airborne dust which can be harmful however it’s impossible to remove all the heavier fragmented pieces that fall to the bottom of the bag and we don’t claim to do this.
  • My delivery arrived damaged. Please check it’s pretty obvious if there is damage and a photo will help, if you are not happy refuse delivery stating why. Just to point out the box’s do get knocked about during transit that’s what there for to protect the product.
  • My delivery has not arrived.
  • You should have a notification from ParcelForce as to the progress of your delivery and receive it within a couple of days of ordering. If you have not got it after three days you must tell us so we can investigate as the longer its left the harder it is to resolve. We send out on a limited guarantee next working day service occasionally this does not happen and while we will do all in our power to resolve it is ultimately down to the courier which we have little control over, in this case it can be few days before it arrives. Multiple parcels can get split up but usually arrive the day after. You can check the delivery status by entering the consignment number and your post code on the ParcelForce site, this should be your first step before contacting us. These are worst case scenarios 99% do arrive next working day.
  • Weights stated throughout the site are a guide only and approximate due to limitations within our packing process which is based on volume and can be a little over or under, we try to show as honestly as we can what you are buying through various videos in the site.
  • Images and videos used throughout the site are of hay we have sold previously but may not represent current stocks.

  • Hay is a natural product and will vary all the time, in particular, this can affect how long it will store satisfactorily for and very much dependant on how long and how it is stored, we encourage you not to buy too much at a time to minimise any issues relating to this, we recommend it should be used within eight weeks of purchase, after this time we cannot guarantee the quality.

  • Occasionally we make a mistake and due to the cost of carriage we reserve the right to rectify on the next order.
  • If we are out of stock we reserve the right send a similar product and rectify any price difference.
  • We sell as a non pet product as it can be used for farm animals too.
  • On rare occasions sticks and other debris from the field may get through our screening process, as the hay is grown without the use of sprays and herbicides some bales may have harmless natural non grass species in such as cow parsley and sorrel so we ask you to do the final check.
  • Hay feels damp this can happen in winter on foggy damp days when the hay will absorb extra moisture from the atmosphere as we process it. This is easily remedied by opening the pack and keep it warm for a couple of hours there is no detriment to it.
  • Weights of individual bales may vary a little in the packs but the average overall weight will be correct within that pack.
  • No signature is required an image will be taken and also the spot recorded by GPS, If you are not going to be in leave clear instructions for a safe dry place.You can also make limited amendments to the delivery this can be done on the text message ParcelForce send on morning of deiivery or on their site.  We nor ParcelForce will not be held responsible for items being stolen or getting wet.
  • We must be notified immediately if you think something is missing, you can check the ParcelForce Tracking for delivery information/image here.
  • Once collected from us the order cannot be amended or cancelled.
  • If you decide you are not happy with the product you have 14 days to return it to us for a refund. We must be notified of any return and should get back to us in a saleable condition. We refund to the original payment method once we have received the goods back, the carriage cost of any return is down to you and we suggest you use a tracked service to return.
  • If goods are returned to us as unable to deliver we will refund minus any additional costs incurred by us.
  • Finally we have many happy return customers and we try to conduct our business as tranparently and honestly as we can, we ask at the checkout you read and accept these terms of sale and supply as a condition of the purchase, however if you do not agree with any of these it would be perhaps best to buy from elsewhere.