We usually send out on the same day we receive your order providing we have the stock,if we are out of something its only usually a delay of a day ot two and Mondays are always our busiest day and so occasionally we have to leave some of Mondays over until Tuesday.

We send with UKMail, after we have processed your order you will get a notification from them to say they are due to pick your parcell up from us and from then on they will keep you informed of the progress of your delivery right down to a one hour delivery slot, this is done by email or if you supplied a mobile number by text too, if this is not convenient an option is given to change to a more convenient day.  (Please check your “spam” in case their email find its way there)

Carriage is included to UK Mainland, but not the Highlands and Islands, Isle of Man, Isle of White or Channel Islands  –  Please contact us for this but it is usually too expensive.

Delivery Not arrived?

What to do:

ON  the rare occasions that this happens or you have a query/problem with delivery then in the first instance check the MANAGE MY DELIVERY SECTION on the right, enter your consignment number here and you will find what exactly what is happening. Usually this will answer your question.

By the way,this is the same information we get.

Occasionally if you have ordered items that have to go in multiple box’s they can sometimes get split up, in most cases the the missing will arrive the next day.


However if you have not received your delivery or received a notification from UKMail within 2 working days  please email us at sales@dustfreehay.co.uk where we will sort out.

We are here to help but in most cases queries can be dealt with by email so please check this first before you ring


If you have asked for your delivery to be left make sure you specify a safe place and in cases of bad weather somewhere dry,  We, or UKMail will not be responsible for packages that have been left that get stolen or wet.

We also advise of progress. ie being processed and despatched and very occasionally out of stock.